Consultant and Coach
Intercultural, international communication consultant and coach – professional- and university-level expert
Coaching and Consulting at a Glance
- Consultant and coach specialized in international & intercultural conflict management in organizations
- Ph.D. case consultant in intercultural business mediation and international conflict management
- research design and investigating
- Provides workshops, one-on-one or group work
- Online, onsite or hybrid
- Flexible scheduling and customized methods
- €100 for the first hour
Areas of Coaching and Consulting
- Intercultural business communication
- Business mediation and alternative dispute resolution (ADR)
- Conflict and crisis management for businesses and organizations
- Legal communication coach and consultant*
- Intercultural / international negotiation (diplomacy)
- International human resources (IHR) issues
- International customer relations management (ICRM)
- Global virtual team management (GVTM) coaching
- Organizational coaching and consulting
- Presentations and interviewing in professional English
Intercultural Business Communication
- Improving communication channels and issues between cultural groups
- Success in developing a third way
- Translating intercultural competence into management results
Business Mediation and ADR
- Coaching the in-house mediator / HR
- Reaching alternative resolution targets
- Mediation, diversity and sustainability
Conflict and Crisis Management
- In-depth critical incident analysis
- Identification of stakeholder responsibilities and deliverables
- Short and long-term management capabilities
Legal Communication Coach*
- Specialized legal and business English language coaching
- Simulations of legal contextual situations
- Customized language improvement tailored to professional tasks for international attorneys
Intercultural / International Negotiation (Diplomacy)
- Culture-specific negotiation methods
- Win-win-win outcomes
- International negotiation competencies knowledge transfer
International Human Resources Issues
- Intercultural and communication competence transfer to associates
- Hands-on guidance in troubleshooting organizational stress points
- Seamless teamwork
International Customer Relations Management (ICRM)
- Designing culturally sensitive customer journeys
- Implementing change management in ICRM
- ICRM as critical competitive advantage
Global Virtual Team Management (GVTM) Coaching
- Successful teams of the future now
- Maximizing team diversity potential
- Fundamentals, front-line technology and global integration
Organizational Coaching and Consulting
- Crucial areas where a specialist intervenor can improve organizational performance
- Research and analysis of organizational dysfunctions with proposals
- Facilitate change in international and intercultural group situations
Presentations and Interviewing in English
- Customized presentation coaching for professional purposes
- Interviewing skills transfer
- Feedback, analysis, practice-practice-practice, specific simulations, and optional video
Dr. Tom Santoro’s Credentials
- Native English speaker from New York City with significant international experience
- State-certified (EU-Germany) international business mediator with 200 hours of training
- Florida Supreme Court Certified 40-hour Circuit Civil Mediation Training Program
- Ph.D: intercultural evaluative mediation and international conflict management
- Master’s: culture-specific studies
- Law firm manager: professional negligence, personal injury and medical malpractice
- Immigration law firm paralegal and certificated paralegal (not an attorney – referrals upon request)
- Full professor (2017-2022) – research and writing in interdisciplinary and speculative sciences
- International English and communication specialist with negotiation expertise
- Corporate trainer in management, technical, legal fields and business owner
Process and Pricing
- Workshops, one-on-one or group work
- Online, onsite or hybrid
- Flexible scheduling and customized methods
- Free initial discussion
- €100 for the first hour
- Hourly, 4-hour, and daily rates (flexible pricing)
- Appropriate finder’s fees (Vermittlungsprovision)
- * no legal services offered
*Disclaimer
We are not attorneys and give no legal advice – clients should select their own lawyers for any legal purposes. To repeat, we are not a legal firm and do not offer any legal services. If a mediated agreement requires a legal written contract to finalize the agreement, this should be conducted by independent attorneys selected by the mediatees. The fees for any legal services have nothing to do with the mediation services provided and the mediator does not unduly influence any attorney selection. The mediatees agree amongst themselves whether they want to share legal services or have separate attorneys for agreement / contract finalization.